Level Up: Unboxing Smarter AI Assistants with Conversation Relay

March 20, 2025 at 01:00 PM EDT
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Level Up: Unboxing Smarter AI Assistants with Conversation Relay

Online retailers, travel sites, banks—no matter where you turn online today, you're bound to find GenAI-enabled chatbots ready to assist. Yet, when you dial the 1-800 number for that same e-commerce site, you're often met with "Press 1, 2, or 3." Enter Conversation Relay, the latest Twilio tool that infuses your voice channels with the power of Large Language Models (LLM). In this Level Up session, Twilio Developer Evangelist Kaelyn Chresfield demonstrates how to get started with Conversation Relay, setting the stage for how you can start to integrate your favorite LLM into the Twilio Voice ecosystem. Discover how to begin transforming those clunky, outdated phone interactions into sleek, seamless experiences—from automated product inquiries to streamlined order tracking—to revolutionize how your business communicates with customers!

Speakers
  • Andrew MacLean
    Developer Educator, Ecosystem | Twilio
    • Andrew MacLean

    Andrew MacLean

    Developer Educator, Ecosystem | Twilio
    Andrew is equal parts tech enthusiast, educator, and the kind of person who can’t resist pressing buttons just to see what happens (sometimes even twice). A former classroom teacher with nearly a decade of experience crafting learning experiences for techies of all ages, he traded chalkboards for the keyboards of the tech industry in 2020 and hasn’t looked back. Since then, he’s worn many hats—Community Manager, Developer Advocate, and now Developer Educator at Twilio—where he helps developers connect the dots between imagination and implementation. When he’s not building (or breaking :sweat_smile:) things with tech, you’ll find Andrew soaking up the west coast vibes on Vancouver Island, Canada—where he tries (and often fails) to look outdoorsy.
  • Kaelyn Chresfield
    Developer Evangelist | Twilio
    • Kaelyn Chresfield

    Kaelyn Chresfield

    Developer Evangelist | Twilio
    Kaelyn is a software developer, interior decorator, and Developer Evangelist at Twilio. She started her career designing new and innovative ways to make a career in tech more accessible to the masses as a software development instructor, and later transitioned to a formal role as a cloud developer.

    Kaelyn actively works to elevate the work of underrepresented groups and firmly believes that there are pathways for everyone to have a seat at the metaphorical tech table. Outside of work, Kaelyn enjoys making Pinterest recipes, attending psych-rock concerts, accumulating plants, and rearranging her friends’ furniture.
We can't wait to see what you build!
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Webinar: Level Up: Unboxing Smarter AI Assistants with Conversation Relay by Twilio Developers