Voice interactions with customers are among the greatest sources of untapped ROI, and enterprises have a huge opportunity to unlock that ROI and build deeper customer engagement through AI-enabled voice experiences. Bring your whole team to learn about Twilio Voice Intelligence, now generally available! With content tracks for both CX leaders and developers, learn why and how to harness the power of AI to extract invaluable insights from unstructured customer call data. By leveraging previously inaccessible voice data, enterprises can gain a deeper understanding of individual preferences and overarching trends, driving operational efficiency and enhancing customer relationships.
On-Demand Chapters:
00:18:07 | Transforming Customer Experiences with Voice Intelligence: CX Leaders' Track
00:46:16 | Integrating Voice Intelligence: Technical Deep Dive
01:16:12 | Q&A
Learn how to extract and leverage structured data from all of your voice interactions to understand every call, automate common interactions, and enhance human interactions
Developers can join our technical breakout room to get hands on and learn how to begin to gather structured data, and integrate it with systems you already use
CX professionals will explore real-world use cases and uncover the transformative power of having the voice of every customer at your fingertips.
