Twilio Builder Lab: The AI + Personalization Flywheel

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The AI + Personalization Flywheel

When creating a strong customer engagement strategy, personalization is key. Knowing your customer and taking action with this knowledge drives revenue, engagement, and brand loyalty. With the introduction of tools like AI you can take your customer engagement and personalization to another level. Join us to learn how leveraging AI can take personalization to the next level and drive value for your business.


On-Demand Video Chapters:


0:17:20 | Product Breakout

0:50:10 | Developer Breakout

1:23:25 | Marketing Breakout

Why You Shouldn't Miss This
  • Learn how your customer data can be used to unlock the power of AI
  • Explore the various ways you can use AI to enhance your product and customer experience
  • See examples of how startups are using AI to create amazing customer experiences
Speakers
  • Alex Goldman
    Developer Evangelist, Startups | Twilio
    • Alex Goldman

    Alex Goldman

    Developer Evangelist, Startups | Twilio
    Alex is a Developer Evangelist at Twilio on the Startups team based in Denver, Colorado, USA. He brings experience founding startups along with a master’s degree in Robotics and Artificial Intelligence to help startups build amazing customer experiences. Alex is a Scuba Instructor and has built a robotic submarine, giving him the rare title of Robot Scuba Instructor. These days he mostly codes in JavaScript and Python, but he also has experience in C++ and Ruby.
  • Bianca St Louis
    Developer Evangelist, Ecosystem | Twilio
    • Bianca St Louis

    Bianca St Louis

    Developer Evangelist, Ecosystem | Twilio
    Bianca is a Developer Evangelist at Twilio based out of Atlanta,GA (but forever a NY-er). Bianca combines her breadth of experiences in startups, venture capital, government and nonprofits to help developers and those adjacent feel more empowered as they build. When she's not enabling builders, Bianca can be found improving her golf swing or watching a new K-Drama.
  • Emily Shenfield
    Principal, Developer Educator | Twilio
    • Emily Shenfield

    Emily Shenfield

    Principal, Developer Educator | Twilio
    Emily brings her background in software engineering, teaching, and theater to her role as a Developer Educator at Twilio, where she's been happy to find a way to combine those varied passions. Outside of work, she enjoys yelling the answers at the TV during Jeopardy and eating cookies.
  • Megan DeGruttola
    Principal Product Marketing Manager | Twilio
    • Megan DeGruttola

    Megan DeGruttola

    Principal Product Marketing Manager | Twilio
    Megan is a Principal Product Marketing Manager at Twilio, where she helps businesses unlock the full potential of AI-powered customer experiences with Segment. Focused on helping companies drive better outcomes at a lower cost, Megan helps companies elevate their marketing and data strategies to deliver truly individualized customer experiences at scale.
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Mentioned in The AI + Personalization Flywheel

The AI Nutrition Facts Label is intended to give consumers and businesses a more transparent and clear view into how their data is being used - especially when it comes to training LLMs with vendors like AWS, Google, and OpenAI. These labels empower customers to make informed decisions about which AI Powered capabilities they are prepared to adopt. Join the Developer Preview Waitlist for Twilio AI Assistants, an opinionated framework to build and host autonomous assistants for customer-facing use cases. Sign up to get on the list for Developer Preview.

Continue Your Learning

Build Precise Personalization at Scale with Predictive and Generative AI In this interactive demo, we showcase how our latest Predictive and Generative AI capabilities enable businesses to give their customers the unique experiences they expect — all while saving time and driving revenue. Level Up with AI: Unlock ROI with Twilio Voice Intelligence With content tracks for both CX leaders and developers, learn why and how to harness the power of AI to extract invaluable insights from unstructured customer call data.
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Webinar: Twilio Builder Lab: The AI + Personalization Flywheel by Twilio Developers