Twilio Startup Labs

• Define what an omnichannel experience is
• Develop a starting point for which channels to use
• Understand which channels your customers are using
• Explore the pros, cons, & best practices for various channels

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  Emily Shenfield

  Principal, Developer Educator | Twilio

Emily Shenfield
Principal, Developer Educator | Twilio
Emily brings her background in software engineering, teaching, and theater to her role as a Developer Educator at Twilio, where she's been happy to find a way to combine those varied passions. Outside of work, she enjoys yelling the answers at the TV during Jeopardy and eating cookies.
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  Alex Goldman

  Developer Evangelist, Startups | Twilio

Alex Goldman
Developer Evangelist, Startups | Twilio
Alex is a Developer Evangelist at Twilio on the Startups team based in Denver, Colorado, USA. He brings experience founding startups along with a master’s degree in Robotics and Artificial Intelligence to help startups build amazing customer experiences. Alex is a Scuba Instructor and has built a robotic submarine, giving him the rare title of Robot Scuba Instructor. These days he mostly codes in JavaScript and Python, but he also has experience in C++ and Ruby.
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  Bill Higbee

  Senior Product Marketing Manager, Messaging | Twilio

Bill Higbee
Senior Product Marketing Manager, Messaging | Twilio
Bill Higbee is a Sr. Product Marketing Manager at Twilio with 20+ years experience in technical marketing roles that span from startups through enterprise in API, SaaS, and Telecom. In Bill’s current role, he is focussed on helping companies improve the success of their marketing programs by using Twilio’s communication channels such as email, SMS, and WhatsApp in the most effective manner possible.