Unlocking the VIP Experience

April 30, 2025 at 01:00 PM EDT

Make Every Customer Feel Like Your #1

In today's world, customers expect more than just service; they expect personalization and seamless connections at every touchpoint. But great customer experiences aren't just for a select few – they can be delivered at scale. In this Twilio Builder Lab, we'll explore how companies can provide a VIP experience for every customer.

We’ll discuss and demo how businesses can achieve this by leveraging our comprehensive suite of solutions. From the flexibility of Twilio Flex, to the insights of Twilio Segment, we will show how Twilio enables organizations to offer great customer experiences at scale. Whether you're engaging a first-time buyer or a loyal advocate, you'll learn how to treat every customer as if they were your most important one. 

Key Takeaways
  • Embrace the opportunity to enhance your customer engagement strategies and ensure that no matter the interaction, every customer feels valued.
  • Explore how to integrate messaging, voice, and other channels to provide a cohesive customer journey across all platforms.
  • Discover how to effectively incorporate AI to enhance customer interactions.
  • Engage with live demos that showcase how to implement effective customer experience solutions using Twilio's tools.
Speakers
  • Bianca St Louis
    Developer Evangelist, Ecosystem | Twilio
  •  Bianca St Louis

    Bianca St Louis

    Developer Evangelist, Ecosystem | Twilio
    Bianca is a Developer Evangelist at Twilio based out of Atlanta,GA (but forever a NY-er). Bianca combines her breadth of experiences in startups, venture capital, government and nonprofits to help developers and those adjacent feel more empowered as they build. When she's not enabling builders, Bianca can be found improving her golf swing or watching a new K-Drama.
  • Philip Borden
    Principal Product Marketing Manager | Twilio
  •  Philip Borden

    Philip Borden

    Principal Product Marketing Manager | Twilio
    Philip Borden is a Principal Product Marketing Manager at Twilio where he focuses on transforming customer service and inbound sales with Twilio Flex. Since joining Twilio in 2018, Philip has focused on educating companies on the importance of customer service innovation and how taking control of their contact center roadmap can drive revenue.
  • Allison Lynk
    Principal Product Marketing Manager | Twilio
  •  Allison Lynk

    Allison Lynk

    Principal Product Marketing Manager | Twilio
    Allison Lynk is a Principal Product Marketing Manager at Twilio, and has been helping companies understand the power of CDPs since she joined the Twilio Segment business in 2021. Allison has worked with Segment customers to help them drive better customer experiences with their customer data via Segment’s new products and features.
  • Alex Goldman
    Developer Evangelist, Startups | Twilio
  •  Alex Goldman

    Alex Goldman

    Developer Evangelist, Startups | Twilio
    Alex is a Developer Evangelist at Twilio on the Startups team based in Denver, Colorado, USA. He brings experience founding startups along with a master’s degree in Robotics and Artificial Intelligence to help startups build amazing customer experiences. Alex is a Scuba Instructor and has built a robotic submarine, giving him the rare title of Robot Scuba Instructor. These days he mostly codes in JavaScript and Python, but he also has experience in C++ and Ruby.
  • Kunal Maiti
    Principal Solutions Engineer - Enterprise Contact Center | Twilio
  •  Kunal Maiti

    Kunal Maiti

    Principal Solutions Engineer - Enterprise Contact Center | Twilio
    Kunal Maiti is a full stack developer with a deep understanding of business strategy and customer engagement at scale. He is dedicated to harnessing the incredible power of computing to solve significant problems and create long-lasting value through customer engagement. This is what he has focused on doing for his Twilio customers since early 2021 and continues to do so as a Principal Solutions Engineer for Enterprise Financial Services at Twilio.
We can't wait to see what you build!

We can't wait to see what you build!

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