Level Up: Create Scalable, Region-Ready AI Voice and Chat Agents

February 10, 2026 at 01:30 PM AEDT
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On Demand Webinar Replay

Give Your AI Agents A Voice

Tired of IVR trees, brittle chatbots, and disjointed customer experiences? Join Des Hartman and Michelle “MishManners” Duke as they show you how to build AI-powered voice and omni-channel agents using Twilio’s Conversational AI stack and ConversationRelay.

We’ll walk through real customer call flows, including how to handle interruptions, verification, topic shifts, and summaries. We’ll dive into a hands on demo where you can deploy a live sample voice agent using ConversationRelay. Leave the session with a copy-paste blueprint and a working starter project you can adapt to ship production-ready, high-quality conversational AI.

What You’ll Learn:
  • Turn any LLM into a natural, human-like phone agent with minimal code, leveraging Twilio’s low-latency telephony, STT/TTS, barge-in, DTMF, and premium voice services.
  • Wire up Relay events safely in-region and observe performance with Insights.
  • Use real-time contextual data (factual, behavioural, conversational signals) to personalise conversations across voice and digital channels.
  • Ensure your system is optimised for latency, compliance, and localisation in this region.
  • Continuously improve agent performance using trusted AI while keeping your engagement strategy in control.
Speakers
  • Michelle Duke
    Developer Evangelist | Twilio
    • Michelle Duke

    Michelle Duke

    Developer Evangelist | Twilio
  • Des Hartman
    Solutions Architect | Twilio
    • Des Hartman

    Des Hartman

    Solutions Architect | Twilio
    Des Hartman is a Solutions Architect for the Communications business at Twilio focussed on customers in Australia and New Zealand

    Based in Sydney, Australia, Des works with key strategic enterprise customers in Australia, developing innovative solutions utilising Twilio products and services. His extensive international experience across telecommunications, payments and enterprise sectors has equipped him with the expertise to craft leading edge and bespoke solutions tailored to unique needs across local & diverse international markets.

    Prior to Twilio, Des held various roles at Telecommunications companies including Telstra, Metaswitch, Siemens and Alcaltel, along with roles in smaller niche players such as SecureCo and IVSTel. He almost always help Solution Engineering and Product Management role, most recently as head of products and solution sales at SecureCo, where he was responsible for conceptualising and implementing voice payment strategies to drive PCI DSS compliance, business value, and differentiation for growth in revenue and customer success.

    As a thought leader in the field of innovative Voice & Payment solutions, Des has ensured the successful implementation of product lines in the voice payment space, significantly simplifying product lines and solutions.

Who Should Attend:

Developers, technical leads, solution architects, and engineers who want to go beyond the demo and build region-ready AI conversations that delight customers at scale. Reserve your spot and take the next step in customer engagement with Twilio.
We can't wait to see what you build!
Register Now!

We can't wait to see what you build!

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Price:FREE

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Webinar: Level Up: Create Scalable, Region-Ready AI Voice and Chat Agents by Twilio Developers