Unlock the next level of agent productivity with Conversational Intelligence. In this technical session, you’ll discover how to use the power of real-time conversation analysis to make smarter decisions, boost agent performance (both human and AI) and turn customer connections into your brand’s superpower. We’ll dive into the fundamentals of Conversational Intelligence, showcase live demos of transcription, operator logic, and actionable insights, and explore practical use cases like sentiment analysis and quality monitoring. Whether you’re building smarter support workflows or looking to empower your agents with AI-driven tools, you’ll leave with the knowledge and resources to get started quickly and effectively.
