Join us for Twilio Forge: Conversational AI in Action, a hands-on event designed to help you build intelligent, adaptive virtual agents that deliver human-like self-service, seamless cross-channel engagement, and real-time personalization. Whether you’re exploring AI-driven automation for the first time or looking to optimize existing workflows, this session will equip you with the tools and strategies to scale smarter, faster, and with greater efficiency.
Why Attend?
Businesses today face growing challenges in delivering efficient, scalable, and personalized customer interactions. Traditional IVR and rule-based automation can only go so far—customers expect natural, intuitive, and context-aware conversations across voice and digital channels.
Conversational AI & Virtual Agents – Learn how AI-driven automation enhances self-service and reduces reliance on live agents while improving customer satisfaction.
Cross-Channel Orchestration – Discover how to unify customer journeys across voice, chat, and digital touch points for seamless engagement.
Data-Driven Personalization – See how conversational data, customer insights, and AI-driven context power more relevant, dynamic interactions.
AI-Powered Human Assistance – Explore how AI augments live agents with real-time insights, intelligent routing, and automated summaries to improve efficiency and resolution times.
Building with Twilio – Get hands-on with Twilio’s latest AI innovations, including ConversationRelay, AI Assistants, and custom BYO-AI virtual agents, and learn how to deploy these solutions in weeks, not months.
Session 1: Fast-Track AI Prototyping
Ideal for business leaders, product managers, and anyone interested in quickly seeing the power of Twilio's AI solutions.
In this session, you’ll rapidly prototype a functional AI-powered virtual assistant that can drive immediate business impact. No coding experience is needed! We’ll walk you through a streamlined process that shows just how quickly you can deploy a solution with Twilio’s AI Assistants. Whether you're looking to understand the potential of AI for your business or wanting to show stakeholders a working prototype in no time, this session is designed to make it simple and impactful.
By the end, you’ll have a working prototype to showcase the possibilities of AI-powered customer engagement, empowering you to take the next steps toward driving innovation in your business.
Session 2: Advanced Customization with ConversationRelay
Ideal for developers, engineers, and technical users looking to dive deeper into building scalable AI solutions.
In this session, we’ll take a deep dive into ConversationRelay and show you how to build highly customizable, AI-powered solutions tailored to your specific business needs. If you're comfortable with building and want to explore advanced configurations and the full potential of Twilio’s platform, this session will give you the tools and knowledge to create a more complex, flexible AI solution.
You’ll walk away with a deeper understanding of Twilio’s capabilities, and the confidence to design and implement AI-powered customer interactions that can be integrated into more sophisticated workflows across your organization.
