Power Up Your People: Tools for Superhero Customer & Agent Experiences

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On Demand

Unlock the AI Advantage

Gone are the days of customers pressing “0” to skip the agent and talk to a human. But great customer experiences don’t just happen by chance. 

In this session, we’ll show you how you can maximize the value of self-service experiences with contextual data and AI. Join us and discover how you can orchestrate high-impact customer and agent experiences that keep your customers happy while supporting your bottom line.

Key Takeaways
  • Proven strategies to deliver top-tier self-service experiences across channels with intelligent virtual agents
  • How to gain real-time visibility into all customer conversations, enabling effective agent
  • A live demo of how to incorporate AI-powered solutions into your workflow
Speakers
  • Bianca St Louis
    Developer Evangelist | Twilio
    • Bianca St Louis

    Bianca St Louis

    Developer Evangelist | Twilio
    Bianca is a Developer Evangelist at Twilio based out of Atlanta,GA (but forever a NY-er). Bianca combines her breadth of experiences in startups, venture capital, government and nonprofits to help developers and those adjacent feel more empowered as they build. When she's not enabling builders, Bianca can be found improving her golf swing or watching a new K-Drama.
  • Kristin Schultz
    Senior Product Marketing Manager, Solutions | Twilio
    • Kristin Schultz

    Kristin Schultz

    Senior Product Marketing Manager, Solutions | Twilio
  • Alex Goldman
    Developer Educator | Twilio
    • Alex Goldman

    Alex Goldman

    Developer Educator | Twilio
    Alex is a Developer Evangelist at Twilio on the Startups team based in Denver, Colorado, USA. He brings experience founding startups along with a master’s degree in Robotics and Artificial Intelligence to help startups build amazing customer experiences. Alex is a Scuba Instructor and has built a robotic submarine, giving him the rare title of Robot Scuba Instructor. These days he mostly codes in JavaScript and Python, but he also has experience in C++ and Ruby.
  • Mitchell Kimbell
    Senior Demo Platform Engineer | Twilio
    • Mitchell Kimbell

    Mitchell Kimbell

    Senior Demo Platform Engineer | Twilio
We can't wait to see what you build!
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We can't wait to see what you build!

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Webinar: Power Up Your People: Tools for Superhero Customer & Agent Experiences by Twilio Developers